Guess Factory Canada Reviews

Guessfactory.ca is celebrated for its innovative denim, sexy dresses, and iconic logo pieces. The brand's offerings include a full range of denim, apparel, and accessories for women, men, and kids. Among the popular products are button-down shirts, shoes, pants, party dresses, jumpsuits, watches, crossbodies, and jewelry. The store is also known for its casual tees, tops, shorts, and day dresses, providing everyday styles for all ages. The brand's commitment to style and quality is reflected in its wide selection of products and the services it provides, such as free shipping on the first order and in-store returns.

Guess Factory Canada accepts returns or exchanges of unworn, unwashed, or defective merchandise up to 30 days after shipment. Refunds are credited in the same form as the original payment method, except for gift card purchases, which are credited to an electronic merchandise return card. Items must be returned with all original internal packing materials, boxes, and containers with labels attached, sanitary liners intact, and accompanied by the delivery slip or invoice. However, pierced jewelry, underwear, lingerie, swimwear, perfumes, lotions, and items marked "final sale" are not refundable. Gift cards are a final sale and cannot be returned or exchanged for cash, except where required by law. Original shipping charges are non-refundable. Merchandise purchased from other retailers must be returned to the store from which it was originally purchased and is subject to that retailer's return policy. For returns by mail, a return shipping charge of CAD 11 per label used will be deducted from the refund. Customers can also use their own trackable shipping method, but Guess Factory is not responsible for any returns not received.

To return items to Guess Factory Canada, start by ensuring that the merchandise is unworn, unwashed, and undamaged, and that it is within the 30-day return window. Prepare the item with all original packaging, labels, and sanitary liners intact. Complete the return form on the back of the invoice, indicating the reason for the return. Securely pack the item(s) in the original package if possible. Affix the provided pre-paid return label to the outside of the box. Drop off the package at any location that accepts the designated courier's packages. Remember, a return shipping charge of CAD 11 will be deducted from the refund unless using a personal trackable shipping method. Once the return is received and processed, a refund will be issued to the original payment method, or as an electronic merchandise return card for gift purchases.